Terms of Service

Scoor is a SaaS platform providing lead scoring, sales automation, email verification (MailGuard), AI-powered calling, and CRM integration tools, operated by Aashish Maru, a sole trader based in Mumbai, India.

Business Address:
Scoor, 204, Marathe Fortune - A, Ganpati Mandir Road,
Maharashtra, Mumbai 421605, India
Email: founder@scoor.io

You must be at least 18 years old and have the legal authority to enter into this agreement to use Scoor. By using Scoor, you represent that you meet these requirements. Scoor is intended for business use only, not personal or consumer use.

You are responsible for maintaining the confidentiality of your account credentials and for all activity that occurs under your account. Notify us immediately at support@scoor.io if you suspect unauthorised access. You may not share your account with others or create multiple accounts to circumvent plan limits.

Scoor offers subscription plans billed monthly or annually. All fees are charged in USD unless otherwise stated. Current prices are listed on our Pricing page.

Auto-Renewal Notice: Subscriptions automatically renew at the end of each billing period (monthly or annually). You will be charged automatically at the then-current rate unless you cancel before the renewal date. By subscribing, you authorise Scoor and Stripe to charge your payment method on file for each renewal period. You can cancel at any time via Settings → Billing or by emailing support@scoor.io.

We reserve the right to change pricing with 30 days advance notice to existing subscribers via email. Price changes will not affect your current billing period.

Scoor is a digital subscription service. Upon successful payment confirmation, access to the Scoor platform is granted immediately. No physical goods are shipped. Service delivery is via:

• Immediate access to the web application at scoor.io after payment.
• An email confirmation with login details to the address provided at sign-up.
• All plan features are available from the moment your subscription activates.

If you experience any issue accessing your account after payment, contact support@scoor.io immediately.

Please refer to our Refund Policy for full details. In summary:

• Monthly plans: Cancel anytime; no refunds for the current billing period.
• Annual plans: Pro-rata refunds available within 30 days of purchase.
• 14-day satisfaction guarantee on first-time paid subscriptions.

You agree not to use Scoor to:

• Send spam, unsolicited communications, or violate anti-spam laws.
• Store or process personal data of individuals without their consent.
• Conduct illegal activities or violate any applicable law or regulation.
• Reverse engineer, decompile, or extract source code from the platform.
• Resell or sublicense the service without express written permission.
• Overload, attack, or interfere with our infrastructure or servers.
• Use the platform to harass, threaten, or harm any individual.
• Violate any provisions of the Information Technology Act, 2000 (India) or any other applicable law.

Violations may result in immediate account suspension without refund.

You retain full ownership of all data you import into or generate through Scoor. You grant Scoor a limited licence to process this data solely to provide the service to you. We do not claim ownership of your lead data or customer information.

You are responsible for ensuring you have the legal right to store and process any personal data you upload to Scoor, including compliance with the Information Technology Act 2000, the Digital Personal Data Protection Act 2023 (India), GDPR (if applicable), and all other applicable privacy laws.

Scoor and all associated logos, software, algorithms, and platform content are the intellectual property of Aashish Maru (operating as Scoor) and its licensors. You may not copy, modify, distribute, or create derivative works without express written permission.

Scoor's AI Calling feature allows you to make automated outbound calls to your contacts using AI voice agents. By using this feature, you agree to the following:

• You are solely responsible for compliance with all applicable laws governing automated and AI-generated calls, including but not limited to the Telephone Consumer Protection Act (TCPA) in the United States, PECR in the UK, the Spam Act 2003 in Australia, and equivalent laws in your jurisdiction.
• Prior express written consent is required before placing any automated or AI-generated call. It is your responsibility to obtain, document, and retain this consent. Scoor does not verify consent on your behalf.
• Do-Not-Call lists must be honoured. You must maintain and respect any national, regional, or internal Do-Not-Call lists applicable to your contacts.
• Call times must comply with local regulations. In the US, calls must generally be placed between 8:00 AM and 9:00 PM in the recipient's local time zone under TCPA rules.
• Misuse will result in immediate account suspension without refund.
• Scoor is not liable for your calling activity. You agree to indemnify and hold Scoor harmless from any claims, fines, or penalties arising from your use of AI Calling, including any regulatory action for TCPA or equivalent violations.

Scoor provisions dedicated outbound phone numbers on your behalf through third-party telephony providers. These numbers remain under Scoor's account and may be reclaimed if your subscription ends or your account is suspended.

Scoor integrates with third-party services including Twilio, Vapi, GoHighLevel, Stripe, Meta, and others. Your use of these integrations is subject to those services' own terms and policies. Scoor is not responsible for the performance, availability, or policies of third-party services.

Scoor is provided “as is” and “as available” without warranties of any kind, express or implied. We do not warrant that the service will be uninterrupted, error-free, or meet your specific requirements. Lead scoring, AI analysis, and sales predictions are provided for informational purposes only and do not constitute professional business, legal, or financial advice.

To the maximum extent permitted by applicable law, Scoor's total liability to you for any claim arising from use of the platform shall not exceed the total amount you paid to Scoor in the 12 months preceding the claim. Scoor is not liable for indirect, consequential, incidental, or punitive damages including lost revenue, lost profits, or lost data.

You agree to indemnify and hold harmless Scoor and its owner, employees, and agents from any claims, damages, losses, or expenses (including legal fees) arising from your use of the platform, your violation of these terms, or your violation of any third-party rights. This indemnification expressly includes any claims arising from your use of the AI Calling feature.

Either party may terminate the subscription at any time. We reserve the right to suspend or terminate your account immediately and without notice for violation of these terms. Upon termination, your access to the platform will cease and your data will be deleted within 90 days per our Privacy Policy. Any dedicated phone numbers provisioned to your account will be released immediately upon termination.

These terms are governed by the laws of India. Any disputes shall be subject to the exclusive jurisdiction of the courts of Mumbai, Maharashtra, India. If you are located in the European Union, nothing in these terms affects your statutory consumer rights under EU law.

We may update these Terms from time to time. We will notify you by email and via a notice within the platform at least 14 days before material changes take effect. Your continued use of Scoor after the effective date constitutes acceptance of the updated terms.

For questions about these Terms:
Email: support@scoor.io

Scoor
204, Marathe Fortune - A, Ganpati Mandir Road,
Maharashtra, Mumbai 421605, India