Privacy Policy

1. Information We Collect

We collect information you provide directly to us, including:

• Account registration data: name, email address, and password (hashed).
• Workspace and team configuration data.
• Payment information processed via our third-party payment provider (Stripe). We do not store full card details.
• Email addresses submitted through your embedded MailGuard widgets for the purpose of real-time verification.
• API usage logs, including request timestamps, response codes, and verification results.

We also collect certain technical data automatically:

• IP address, browser type, and device identifiers.
• Pages visited, referrer URLs, and session duration via first-party analytics.
• Error logs and performance metrics to maintain service reliability.

2. How We Use Your Information

We use the information collected to:

• Provide, operate, and improve the Scoor platform.
• Process email verification requests in real time via the MailGuard widget and API.
• Authenticate users and manage workspace access.
• Send transactional emails (account confirmations, invoices, security alerts).
• Monitor for abuse, fraud, or violations of our Terms & Conditions.
• Respond to support requests and provide customer assistance.
• Comply with applicable laws and legal obligations.

We do not sell your personal data to third parties. We do not use email addresses submitted through your verification widget for our own marketing purposes.

3. Data Retention

Account data is retained for the duration of your account and for up to 90 days following account deletion, after which it is permanently purged. Email addresses submitted for verification are processed in real time and are not stored beyond the transaction log (retained for 30 days for debugging and billing purposes). You may request earlier deletion at any time.

4. Data Sharing and Disclosure

We may share your information with:

• Service providers: Cloud infrastructure (AWS), payment processing (Stripe), transactional email (Resend), and error monitoring providers, each under data processing agreements.
• GoHighLevel: If you connect a GHL integration, lead data is transmitted to GHL under your instruction.
• Legal requirements: If required by law, regulation, or valid legal process.
• Business transfers: In connection with a merger, acquisition, or sale of assets, with prior notice to affected users.

5. GDPR and International Users

If you are located in the European Economic Area (EEA), United Kingdom, or Switzerland, you have certain rights under the General Data Protection Regulation (GDPR) and equivalent laws, including:

• The right to access your personal data.
• The right to correct inaccurate data.
• The right to erasure ("right to be forgotten").
• The right to data portability.
• The right to object to or restrict processing.
• The right to withdraw consent at any time (where processing is based on consent).

To exercise these rights, email us at privacy@scoor.io. We will respond within 30 days. Our legal basis for processing is the performance of a contract (providing the service), compliance with legal obligations, and our legitimate interests in operating a reliable and secure platform.

6. Cookies

We use essential session cookies required for authentication and platform functionality. We use first-party analytics cookies to understand aggregate usage patterns. We do not use third-party advertising cookies. You can disable cookies in your browser settings, but this may impact core platform functionality.

7. Security

We implement industry-standard security measures including TLS encryption in transit, AES-256 encryption at rest, regular security audits, and role-based access controls. No method of transmission over the internet is 100% secure. If you discover a vulnerability, please disclose it responsibly to security@scoor.io.

8. Children's Privacy

Scoor is not directed to individuals under the age of 16. We do not knowingly collect personal information from children. If you believe we have inadvertently collected such information, contact us immediately at privacy@scoor.io.

9. Changes to This Policy

We may update this Privacy Policy from time to time. When we make material changes, we will notify you via email or a prominent notice within the platform at least 14 days before the changes take effect. Continued use of Scoor after the effective date constitutes acceptance of the updated policy.

10. Contact

For any privacy-related questions or requests, contact us at:
privacy@scoor.io
Scoor — scoor.io