Refund & Cancellation Policy

If you subscribe to any paid Scoor plan for the first time and are not satisfied, you may request a full refund within 14 days of your first payment.

To claim your refund, email us at support@scoor.io with your account email and subject line “Refund Request”. Sharing the reason for cancellation is optional and will not affect your eligibility. Refunds are processed within 5–10 business days to your original payment method.

This guarantee applies to first-time subscriptions only. It does not apply to subscription renewals or accounts that have previously received a refund.

Monthly plans are billed at the start of each billing cycle. You may cancel at any time.

• Cancellations take effect at the end of the current billing period.
• You retain full access until the period ends.
• No pro-rata refunds are issued for unused days in a monthly billing period.

Annual plans are billed upfront for 12 months at a discounted rate.

• If you cancel within 30 days of your annual payment, you are eligible for a pro-rata refund for unused months.
• After 30 days, no refunds are issued for annual plans. You retain access for the remaining period.
• After 30 days, cancellations take effect at the end of the annual period — you will not be charged again.

You can cancel your subscription at any time by:

• Going to Settings → Billing inside your Scoor account and clicking “Cancel Subscription”.
• Emailing us at support@scoor.io with your account email.

We will confirm your cancellation by email within 1 business day. You will not be charged again after cancellation is confirmed.

The following are not eligible for refunds:

• Subscription renewals (monthly or annual).
• Accounts that have previously received a refund under the satisfaction guarantee.
• Add-on purchases or additional enrichment credits that have been used.
• Accounts suspended for violation of our Terms of Service.

When you upgrade mid-cycle, you are charged a pro-rata amount for the remainder of the billing period. When you downgrade, the change takes effect at the start of the next billing cycle — no refund is issued for the difference in the current period.

If a payment fails, we will retry up to 3 times over 7 days and notify you by email each time. If payment remains unsuccessful, your account will be downgraded to the free plan. Your data is retained for 30 days to allow you to resolve the payment before any deletion occurs.

Before initiating a chargeback with your bank or card provider, please contact us at support@scoor.io. We resolve billing disputes promptly and fairly, typically within 1–2 business days. Chargebacks initiated without first contacting us may result in account suspension pending resolution.

For all refund requests and billing questions:
Email: support@scoor.io
We respond within 1 business day.

Scoor
204, Marathe Fortune - A, Ganpati Mandir Road,
Maharashtra, Mumbai 421605, India