Billing FAQ

Payment methods

Scoor accepts all major credit and debit cards via Stripe: Visa, Mastercard, Amex, and Discover.

• Cards are charged automatically on your billing renewal date
• You can update your card at any time in Settings → Billing → Payment Method
• Failed payments trigger email reminders — we retry 3 times before suspending the account

Refund policy

First-time paid subscribers are eligible for a 14-day money-back guarantee. If you're not satisfied, email support@scoor.io within 14 days of your first payment and we'll issue a full refund — no questions asked.

After 14 days, refunds are not issued for unused time in the current billing period. Downgrading mid-cycle keeps you on the current plan until renewal. See the full Refund Policy.

Cancellation

Cancel at any time from Settings → Billing → Cancel Plan. After cancellation:

• You keep full access until the end of your current paid period
• Your data is retained for 90 days after cancellation
• You can reactivate at any time during or after the 90-day window
• After 90 days, your data is permanently deleted

Invoices & receipts

Invoices are generated automatically each billing cycle and emailed to your account email address. You can also download past invoices from Settings → Billing → Invoice History.

If you need invoices addressed to a company name or with a VAT/ABN number, update your billing details in Settings → Billing → Billing Details before your next renewal.