Making Calls
Power DialerLast updated July 2026
Building a call queue
Go to Calling in the sidebar. Build a queue from any lead filter:
- All leads, sorted by AI score (default — recommended)
- Leads in a specific pipeline stage
- Leads from a specific campaign or source
- Leads assigned to the current user only
- Custom filtered list (by score range, date, tags, etc.)
Click Start Dialling. The dialer calls the first number automatically. When a call ends, it moves to the next lead in the queue.
Speed to lead matters. Leads contacted within 5 minutes of submitting are 9x more likely to convert than leads called after 30 minutes. Use the "Sort by score" queue to hit your highest-quality leads fastest.
During a call
While on a call, your setter sees the following on-screen in real time:
| Panel | Information shown |
|---|---|
| Lead info | Name, score tier, email, company, location, LinkedIn |
| Call history | Previous calls, dispositions, and notes for this lead |
| Pipeline | Current pipeline stage and deal value |
| Controls | Mute, hold, transfer, end call, live timer |
| Notes | Real-time note-taking during the call |
Call dispositions
After each call, log a disposition. This updates the lead record and affects future scoring.
| Disposition | Score effect | What it means |
|---|---|---|
| Connected | No change | Spoke to the lead |
| Booked | +10 | Call booked for closer — move to Booked stage |
| Voicemail | No change | Left or didn't leave a voicemail |
| No answer | −2 per attempt | Phone rang, no pickup |
| Disconnected | −20 | Number is invalid or disconnected |
| Do not call | Score frozen | Lead asked to be removed — excluded from future queues |
Recordings & notes
All calls are recorded automatically if you've enabled recording in Settings → Calling → Record calls. Recordings are stored in Scoor and accessible from the lead's detail page — no external storage required.
Recording consent: Call recording laws vary by jurisdiction. In Australia, you must inform the other party that the call is being recorded. In the US, some states require all-party consent. You are responsible for compliance in your region. Scoor's dialer can play a consent notice at the start of each call — enable this in Settings → Calling.
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